Patient-centric services that place more responsibility on the consumer may enable more integrated community solutions

By Brad Dodge on June 23rd, 2011

I learned a great deal at the 2011 Healthcare Summit at Jackson Hole. It was very interesting to spend time with professionals that are serving the industry in ways that I never imagined, building businesses and tracking the trajectory of the industry as it moves toward a more patient-centric focus. I spoke with Ray Trevino and he described his business and where he sees the new business opportunity advances in healthcare.

Dodge: Tell us a bit about your business, Ray.
Jackson Hole, WyomingTrevino: I’m a co-founder of an organization that provided numerous member advocacy outreach services that drove several revenue enhancement strategies for Medicare managed care programs. Additionally, later we developed a new division, operated by Jon Mayhew, that focuses on two areas of disability assistance units. The principal unit focused on assisting individuals that were denied disability on the initial filing to Social Security Administration, the second supporting Veterans increasing the disability pension payments by re-filing with supporting documentation to increase their existing level of pension. This unit will continue to evolve and could become much more significant in the types of services afforded to Veterans and has the potential to create a similar platform as we had with our advocacy outreach services with managed care plans by aggregating numerous community programs that most Veterans have not been able to capitalize on due to lack of organization and awareness.

Dodge: And what are your plans for next steps?
Trevino: Today I am exploring what other opportunities may be available whether that be within the US or Internationally.  I think the complexities of healthcare create numerous challenges but also create a lot of opportunity. I believe patient-centric services will continue to evolve and could become the mainstream of healthcare thereby placing more responsibility on the consumer which may open the door for more integrated community solutions.